Custom Jewelry Design & Re-Design

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FAQ
1 Frequently Asked Questions
1.1 Do you repair jewelry?

Repairs are offered on jewelry that we made, but not from other companies.

Send an email to [email protected] with your repair request and instructions will be emailed to you on how to submit an item for repair.

1.2 Do you have a warranty?

All jewelry has a standard 1 year manufacturers warranty.

Gemstones and diamonds are not guaranteed against loss, chips, wear, and tear. Unfortunately, all diamonds and gemstones can be scratched or chipped. We do not guarantee our stones against this kind of impact damage, as that is out of our control.

We do not warranty the loss of stones. To protect your valuable investment we suggest you insure your jewelry for theft, loss and damage with a reputable insurer for replacement value of the piece. Contact us for a list of suggested jewelry-specific insurance recommendations.

Regular cleaning and basic maintenance will help keep your precious jewelry in good shape and can prevent the loss of stones due to impact.

1.3 Can you melt down my gold/platinum/silver to make new jewelry?

We can recycle old precious metal jewelry towards credit on the new custom project. The value will differ based on the provided jewelry and current metal prices. Although there are limitations to what can be cast, our designers will do their best to use the exact metal you provide in your custom project. 

Note: different karats of gold contain varying amount of pure gold and other metals. Gold weight it determined by the percentage of gold in the item. Depending on the design of the new jewelry and the amount of metal required, additional gold, platinum or silver might need to be added.

1.4 Do you buy gold/platinum/silver?

We do not buy gold or other precious metals.

If you want to trade your gold or platinum towards a custom design, we are happy to help you determined the value of the trade-in and apply it towards your final bill.

1.5 Do you buy diamonds or other gemstones?

We do not buy diamond or gemstones.

However, if you want to use existing stones for a custom project we are happy to incorporate those. We can also discuss trading old stones for new stones. Please contact us by email to discuss options.

1.6 Is it possible to order an item in a different size or length if I don't see it on the website?

If you would like to order something, but do not see the size or length that you need, contact us to make arrangements for a special length or ring size.

Please note: Some of our items are one of a kind and will have limited sizing options.

1.7 Gift Wrapping

All items will be sent in a small gift box.

If more elaborate wrapping is needed, please see our gift wrapping options on the website.